S LAUTENBACH asked on February 20, 2013. Status: Answered & Closed.
Windows 7 Explorer.exe Crashing Due To ntdll.dll
» Windows 7 explorer.exe keeps crashing when I look at folders containing media files. Sometimes I can browse the folders for quite a while; other times, it crashes and restarts as soon as I open a folder.
ntdll.dll is an important NT operating system module, it is located :/windows/system32/ntdll.dll. it has a description of "NT Layer DLL" and is the file that contains NT kernel functions. its common error is Not Found, Missing File, Exception Errors.
This kind of error can be caused by viruses, such as Backdoor:Win32/Atadommoc.C. In this case, it would be useless trying to run SFC (System File Checker).
To fix Faulting Module NTDLL.DLL error, you firstly need to remove the virus with a powerful AV, Hit Malware for example, then fix all the related aspects with the comprehensive dll error repair tool DLL Suite. It allows you to free download any missing or corrupted .dll file, sys files and exe files. Furthermore, it can make up any losses to the operating system because of its three built-in features: fixing exe virus infection, fixing sys file errors and fixing dll file errors. And it is quite easy to use.
CHARLIE BIGLER replied on February 26, 2013
- JAN ULLRICH replied on February 20, 2013: » The causes of ntdll.dll error messages can vary greatly, mostly by a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs.
Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Using Third Party Software is sometimes risky and needs walkarounds anyway.
- KENNETH ALBERTI replied on February 20, 2013: » Same issue here. Brand new PC - 64Bit - Windows 7 Pro with bluetooth. I have found entries in event viewer and posts indicating an addin called "Send to Bluetooth" is the culprit for the Office 2010 issues... however doesn't explain explorer crashes....does it? This is very frustrating.
- BKR CONSTRUCTION replied on February 21, 2013: » I have the same problem since today. On 2 Win7x64 systems explorer.exe (ntdll.dll) crashes on start of Win7, the same way in "safe mode".
I copied the "ntll.dll" from original disk to c:\windows\system32\ntll.dll in recovery console, but now i can't boot, it boots with a blue screen and says that some functions are not in the ntdll.dll.
I think this is because of wrong version of this library (too old version). I will try to copy this file from another running system.Next idea is to make a "clean boot" as suggested in second post, i tried it without success with deactivated non microsoft services.
- JOSE VEGA replied on February 23, 2013: » I ran into the same problem with Windows 7 explorer.exe keeps crashing and this happened this afternoon although it was fine in the morning.
Anyway, each time it crashes a different error was reported, first it was the mscrv80.dll, then after windows explorer restarted it crashes again but his time its the ntdll.dll then after windows explorer restarted it crashes again and this time is the divxmfsource.dll
- PAULO XAVIER replied on February 24, 2013: » Perform a clean boot:
1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Click OK, and then click Restart.
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