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System Hanging And Auto Restart Blue Screen

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System Hanging

JANIICE ITOORMOND asked on March 13, 2013. Status: Answered & Closed.

System Hanging And Auto Restart Blue Screen

» Blue Screen causes system hanging and it will auto restart. Windows 7 Home Premium SP1 32-bit.

Best Answer

» The ‘Blue screen error’, otherwise referred to as the ‘blue screen of death error’, is one of the most common errors that affect Windows Computers. The error simply means that your PC has a very serious problem and that unless it is fixed, the PC will not run smoothly. You need to fix the problem so that your PC remains functional. So many things could cause the blue screen error and for your Computer to continue running smoothly, you will need to try and fix all the problems that are likely to cause the blue screen error. Here is a step by step guide.

The first step is to determine the real cause of the blue screen which you should do by trying to establish whether the problem is software or hardware related. This you do by checking if the PC functions in safe mode or not. If it goes ahead to work as usual in safe mode without crashing, the most likely cause of the blue screen error is software related. If not, the most probable cause of the error is hardware related, which should be fixed by a qualified technician.

More often than not, it is a specific software program that causes the error you are experiencing with your PC. Perhaps the errors are coming from such programs as games or recently installed programs, your best bet would be to try and uninstall the culprit software program, restart the machine and see if the error will still appear. In many cases, the solution to the screen of death error simply lies in a faulty program file, or its settings and a simple un-installation process fixes the problem. At other times though, it can be very hard to clearly pinpoint the culprit software. This is always characterized by many random blue screen errors. If this is the case, proceed onto the next step.

As mentioned, at times your computer can experience very many random blue screen errors which if not fixed can render your PC useless. The main cause of these random errors is in a very common cause known as virus/Trojan.

After the virus removal, you can use DLL Suite to fix the associated dll files problems with the virus infection, such as a broken linkage, and then fine tune your system with it. You’ll have a brilliant pc as original!

MARY BUCZKOWSKI replied on March 19, 2013

All Answers:

  1. SONJA CARRUTHERS replied on March 13, 2013: » Step1:

    If the issue persists, you may also try booting in safe mode and check for the issue.

    Step 2:

    If you are not facing the issue in safe mode, you may try performing a clean boot and check if it helps.

    A clean boot helps to verify if any third party application services or startup item is causing this issue.

    If this issue occurs due any third-party software conflict, then you need to try the detailed steps 1 and 2 provided to check for the conflicting software.

  2. CORY BARNETTE replied on March 14, 2013: » These were both related to your hookport.sys. I can find no information about it but it is not part of the OS and may well be malware(Trojan:Win32/Nebuler.M).

    Please run Malwarebytes. Please download the free version of Malwarebytes. Update it immediately. Do a full system scan Let us know the results at the end.

  3. MARIA JARAMILLO replied on March 15, 2013: » A alternative approach if everything else fails would be to take your HDD to another computer and have it scanned.

  4. DONALD KIRSCHBERG replied on March 16, 2013: » Oh! What exactly happens when you try to power on your machine? I doubt that its a hardware failure more than a software failure.

    By the way most people don't have a 2nd PC. I myself don't as well. Try to take your HDD to another person's PC and connect it and scan if you are desperate. It maybe your friend's PC or someone who has a decent updated anti-virus on the machine.

  5. ROSEANNA RAFFERTY replied on March 18, 2013: » Tap the F8 key on startup. That should bring up the advanced boot menu. Choose to disable the auto restart on system failure. That will allow you to see the BSOD next time.A very common reason for this, is RAM. Try each RAM chip by itself.

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