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Csrss.exe File Is Missing

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Csrss.exe Missing

BETTY DAVIS asked on January 7, 2013. Status: Answered & Closed.

Csrss.exe File Is Missing

» i was downloading addons for a game off the internet and then later the next time i turned my computer on it said that i was missing the file csrss.exe and so i searched for it in search to see if i somehow accidentally moved it and it didnt come up so i was wondering if there is anyway i could get that file without reformatting my computer and then reinstalling windows xp. how do i get a new csrss.exe file?

Best Answer

» If the csrss.exe file is missing, you will get this message:

STOP: c000021a {Fatal System Error}The Session Manager Initialization System Process terminated unexpectedly with a status of 0xc0000034 (0x0000000 0x0000000).The system has been shut down.

If the csrss.exe file is corrupt, you will get this message:

STOP: c000021a {Fatal System Error}The Session Manager Initialization System Process terminated unexpectedly with a status of 0xc0000020 (0x0000000 0x0000000).The system has been shut down.

Therefore if your system boots, your csrss.exe file is neither missing or corrupt. That means that the Microsoft Support Engineer reply not only does not make any sense and will waste your time, but it also means that theoretical suggestion has never been tested. I don't know where they come up with this stuff, but it does have links to KB articles that will not help you at all! Notice both ideas begin with the word "Try". You don't need to try things, you need to do things!

I think your system has a malicious software infection, something like TrojanDownloader:Win32/Daumy.A. You need to do a full scan against malware. After that, you need to: Download DLL Suite, install and run > Click Dashboard menu and > Click Scan DLL Errors button > Click Fix DLL Errors button after the scan. And all the problems directly associated with .exe files are fixed, because of the built-in feature of Fix EXE Virus in the Dashboard menu.

HUBERT HOUSEMAN replied on January 13, 2013

All Answers:

  1. PAUL COOK replied on January 7, 2013: » What game? What addons? Which website did you download these addons from? You need to give us that information for us to understand what's going on! For the time being, let's search for that file: Start | Search (For Files or Folders...)

    On the left hand-side, press the arrow next to "All files and folders." In the top box, enter: csrss.exe (Also make sure that you are searching in the C: drive.)

    Below that, click where it says More advanced options. Make sure the following are selected: Search System Folders
    Search hidden files and folders
    Search subfolders
    Click the Search button.

    Note how many files show up as results and jot down their locations and let us know these locations in your next post.

  2. BETTY DAVIS replied on January 7, 2013: » i downloaded a castle addon for the game oblivion. i think when i downloaded the addon it might have given me some type of virus im not sure but i have virus protection and it doesnt show any. im not sure which website its from but when i searched for the file the first time before i restored my computer it didnt find any csrss file at all but now i found two csrss files one in C:/WINDOWS/system32 and the other C:/WINDOWS/SoftwareDistribution/Download/cf8 but im still having the same problem as before. both of them the same size of 6KB

  3. EUGENE PALM replied on January 9, 2013: » first run the sfc scan and check if there are any system file corruptions.

    a. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    b. Type the following command, and then press ENTER: sfc /scannow

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

  4. BETTY DAVIS replied on January 9, 2013: » also when i start my computer it says Windows cannot find 'C:\DOCUME~1\Pako\Locals~1\Temp\csrss.exe'. Make sure you typed the name correctly, then try again. To search for a file, click the Start button, and then Search.then when i click okay it pops up with Could not run or laod 'C:\DOCUME~1\Pako\Locals~1\Temp\csrss.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to it in the registry.

  5. PAUL COOK replied on January 10, 2013: » You either have malware or you are experiencing the after-effects of malware. You really need to run MBAM!

    At one point, you had something malicious in that temp folder. My guess is you still have malware and it is looking to load that bogus csrss.exe file (which no longer exists in that location). The correct hash values for csrss.exe are:

    MD5: 44f275c64738ea2056e3d9580c23b60f
    SHA1: 9b81fe32842db93292a59a87e73ca113701f7e3b

    You should go back to virustotal and scan that file and tell us what the results are. I would imagine the malware is trying to load the bogus csrss.exe file first from the temp folder (unsuccessfully) and then from the system32 folder (successfully).

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