Windows Explorer Crashing
DENEECE CHAPMAN asked on March 6, 2013. Status: Answered & Closed.
Windows Explorer Crashes Constantly
» I have managed to get to error code from the computer but u cant get on the internet i booted in safe mode it would perform the same crash every 5 minutes.
Please first use anti-spyware software to scan the system and make sure the system is clean. Also, disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue. Also, test the result in Safe Mode. If the issue persists in Clean Boot and disappears in Safe mode, please ShellExView to disable third party extension of Windows Explorer.
In case of virus infection like Trojan:Win32/Pikboclick.C, you can use DLL Suite to clean your system and fix the associated dll file issues after running an antivirus scan.
TARA LEWIS replied on March 12, 2013
- CHARLENE YARNO replied on March 6, 2013: » If an in-place-upgrade/repair install did not resolve the issue, I would recommend backing up your data and wiping the computer to reinstall fresh.
- DENEECE CHAPMAN replied on March 6, 2013: » That's the thing i can't back up the data because explorer is crashing literally every 5-10 seconds so if u are they to access files when explorer crashes those files close same with a file transfer
- ROGER ULVELING replied on March 8, 2013: » When the Windows Explorer crashes, Windows Error Reporting Service  creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive  folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.
- STEPHANIE KNIGGE replied on March 9, 2013: » Having a way to analyze specific application crashes instead of just BSOD errors (and Minidump files) is very helpful.
- MARIANNE MERWICK replied on March 11, 2013: » Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help. Also, at the bottom, click View All Problem reports and Check for Solutions
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