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Services.exe Consuming Memory And Hard To Boot

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Services.exe high Memory

RITA DOWNEY asked on January 24, 2013. Status: Answered & Closed.

Services.exe Consuming Memory And Hard To Boot

» Services.exe consuming memory and consequently 15 minutes to boot problem description: It would appear that since update KB973687 was installed my Dell Inspiron 640m is taking an age to boot. I am running XP SP3 with all updates installed, have 2 x 512mb memory installed and microsoft security essentials is turned on and no virus found.


Best Answer

» Microsoft Security Essentials does not know about every kind of malicious software and it misses detecting/preventing many things. Microsoft is not in the malicious software detection, prevention and removal business - that is not what they do. You should include in your scans some other software from companies where malicious software detection and removal is all they do all day long, such as Hit Malware.

What I do know is that some malicious software will sometimes disguise itself as valid windows processes name or hide under one of the many svchost.exe Processes you also see in Task Manager. On a healthy system, it is normal to have several svchost.exe Processes, but using Task Manager you can't see what is running under them, so that is a good place for malicious software to hide.

EXE files allow users to launch programs without needing additional software on the user's computer special software. The exe file is one of the most useful types of files precisely because it runs programs; however, it can be used as a delivery system for viruses or other malicious programs. EXE files allow users to launch programs without needing additional software on the user's computer special software. The exe file is one of the most useful types of files precisely because it runs programs; however, it can be used as a delivery system for viruses or other malicious programs. Viruses(TrojanDownloader:Win32/Agent.AAR) often reside to .exe files, which are then re-named to resemble common software packages.

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JULIE SCHRINER replied on January 30, 2013


All Answers:

  1. WILLIAM MILLER replied on January 24, 2013: » what you can try is to boot the system to safe mode. if you find that windows safe mode performs much better than what you are experiencing in normal mode, then one of the reasons may be that the third party services and startups are inhibiting the performance of normal mode. In which case, a clean boot (not a clean install) might be a reasonable step to exercise.

  2. RYAN ARMSTRONG replied on January 24, 2013: » Did your system have the symptoms that KB973687 was supposed to correct: Install this update to prevent applications from sending too many HTTP requests while a well-known Document Type Definition (DTD) is included.

    If you think the KB973687 is contributing to your issue, just unintall it and then see how your system runs without it. I think it is very suspicious if you have two services.exe Processes running in Task Manager.

  3. RITA DOWNEY replied on January 24, 2013: » I did not have the problem you describe prior to installing update KB973687 but as far as I remember the update was installed via automatic updates.

    I am not totally sure that this is update is contributing to the problem and yes I have looked at trying to uninstall it but cannot find it through control panel add/remove. So yes please any help you can give on uninstalling would be useful.

    Just to clarify, there are not 2 services.exe running in task manager just one. There are two "user objects" running in services.exe which reduces back to one after about 15 minutes when the system becomes usable.

  4. WILLIAM MILLER replied on January 26, 2013: » The method is to revert the system back to a date prior to the installation of the update. if the problem you have now was present prior to the update, then it is best to work on the system without the update. also, if you have several restore points, then reinstate the system state as far back as you can. that way, if by chance your issue is a combination of events occurring over time, you can eliminate most of them by restoring the system as far back as possible.

    there are times that when windows is updated, other software you have also need to be updated afterwards, especially anti virals because they don't recognize the updates or the updates make them dysfunctional.

  5. TEASHA HINES replied on January 29, 2013: » I'm puzzled. In your initial post, you stated that update KB973687 had been installed on your PC. But there is no evidence that this is so. Why do you think that particular update was installed?

    If I were you, I would uninstall everything that got installed on that day that things got screwed up (assuming it wasn't too long ago and there weren't too many updates or programs installed). Then I would run System Restore for good measure

    Furthermore, I would only ever install critical updates for Windows XP. Especially stay away from driver updates on that Microsoft site!

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