NORA WRIGHT asked on January 12, 2013. Status: Answered & Closed.
Receiving Blue Screen Error Caused By Dxgmms1.sys On Windows 7
» I have win 7 ultimate 32bit version it restarts from time to time showing me blue screen i searched debuging file say the reason is probably caused by dxgmms1.sys what i do to solve it?
Dxgkrnl.sys, with description DirectX Graphics Kernel, is Microsoft DirectX system driver file. A dxgkrnl.sys file should only be located in the Windows\system32 folder of your pc.
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WEILI CHENG replied on January 18, 2013
- RACHEL KANNER replied on January 13, 2013: » My machine is 12 MONTHS old and until recently has never been subject to these irritating BSOD events put down to the dxgmms1.sys file. I would like to know what this file does and whether it is strictly necessary. My conjecture is that the file is part of the graphics driver. I am normally using a Sapphire/AMD HD 6850 1024 PCI express card but even if I remove that and go over to the onboard graphics on my Gigabyte GA-H55M-UD2H motherboard. the BSOD's continue. I have tried the selective startup elimination technique. I finally formatted the C partition and made a clean Windows 7 install - the BSOD's continue.
For my money the sudden onset of this phenomenon 11 months after I built the machine and the widespread reports linking the above file with Windows 7 and BSOD events, suggests a Microsoft security or other update is the culprit. The quest to corner the source of the fault continues. The issue has been well wrung out on this forum with none of the suggested techniques locating and dealing with the source cause. Next stop will be the Sapphire/AMD support people.
- CHRISTOPHER WESTON replied on January 13, 201: » ‘dxgmms1.sys’ file is related to the graphics card, I would suggest you to uninstall and reinstall the Graphics card drivers and check if the issue persists.
Uninstall and reinstall the display drivers. Here are the steps to uninstall the Video card from Device Manager:
a) Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.
b) If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
c) On the Device Manager window, look for the Display adapter.
d) Right click on the Device and select Uninstall.
Re-install the latest Video card drivers from the Manufacturer’s website.
- NORA WRIGHT replied on January 14, 2013: » I have did that some two or more weeks ago. However, I have done it again but this time using the AMD applet that determines your card and then recommends the one to download. That applet suggested that my driver was NOT the most recent and so I have now certainly got what AMD consider to be the very latest driver.
I got another BSOD but this time precisely at the point at which I selected "SHUT DOWN". My graphics driver is beyond doubt now and VERY IMPORTANT TO NOTE I get the same BSOD random events if I remove the HD6850 and run graphics from the motherboard integrated display software.
- JERRY PUTMAN replied on January 16, 2013: » The blue screen error message you are receiving is caused due to the graphics card. However, if you suspect that the issue could be due to faulty memory then, you may run the Memory Diagnostics test to check for any memory problems. Refer the following article to run the diagnostic.
‘Diagnosing memory problems on your computer’
I would also suggest you to contact the computer manufacturer regarding the issue as the issue appears to be due to faulty graphics card.
- NORA WRIGHT replied on January 18, 2013: » It is now about two weeks since the last BSOD event and I believe that I may have finally fixed the cause. It seems to have been a failing hdd. How did I home in on it? Well, using Acronis I noted that for the first time ever, a particular backup on two partitions on the same hdd was halting unable to access part of those two disks. I ran CHKDSK and found 6 bad sectors so I ran it with automatic repair. That sort of process was repeated two or three times as BSOD events continued.
The second clue came from the BSOD screen textual information. As BSOD events continued the finger was increasingly pointed randomly to different suspects. Well familiar with the Windows tendency to throw up error reports having little relevance to the actual problem, I figured that taken with the odd hdd behaviour when backing up, it may be that this hdd was causing the BSOD events.
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