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Get Win32.sys Blue Screen When Opening Google Chrome

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Win32.sys Blue Screen

RICKY YUEN asked on January 8, 2013. Status: Answered & Closed.

Get Win32.sys Blue Screen When Opening Google Chrome

» When I logged out of Chrome, I got a BSOD that showed: win32k.sys addressBF956805 base at BF8000000 Datestamp 4fd89375. It sort of scared me a bit and since there was nothing I could do to shut pc down, I shot power to it. I'm a bit concern and would like to know what I need to do if it does comeback. Have a Dell Dimension with Windows XP Media Center


Best Answer

» As we know, files with .sys extension also belong to dll files, its error is closely related to other dll files, any change or damage to them may lead to BSOD, whether it is caused by drivers conflicts or viruses like Exploit:JS/Blacole.KS.

DLL Suite is able to fix BSOD caused by sys extension file error, just because DLL Suite has built-in driver files, and it can replace the failure driver's file which causes the blue screen of death; it can also remove the virus/malware infection at the same time.

Click DLL Suite's Dashboard menu > Click Scan DLL Errors button > Click Fix DLL Errors button after the scan, and the blue screen of death or any other sys file related error will be repaired automatically. With the help of DLL Suite, it is much easier to fix BSOD and other errors due to the damaged .sys file.

JOSE ESPINOSA replied on January 16, 2013


All Answers:

  1. DANIEL SALMON replied on January 8, 2013: » When a BSOD implicates an XP file, I find it extremely unlikely that the problem is with the XP file - it is always something else. If I am looking at BSODs and they implicate XP files, I generally ignore those. You may need to accumulate several BSODs and analyze them to find the real cause.

  2. JUUL CELIE replied on January 9, 2013: » BlueScreenView is a pretty good tool, but it is not 100% accurate and like I said, when it implicates XP files, the problem is probably not with the XP files but elsewhere.

    You are looking for something like this:Caused By Driver: win32k.sys

    But that is an XP file, so I doubt that is the real cause. Why don't you also do a quick scan with Hit Malware?

  3. RICKY YUEN replied on January 12, 2013: » I have already ran SuperAntiSpyware twice. I used Malwarebytes before but last yr while using it gave me a bunch of correction messages and it ended up with the breakdown of the system and I had to reinstall XP, which was quite an experience. So, I'm a bit afraid of using it again.

    With a bit of concern, I did open Chome and it says is up to date, 21.0.118079m., and the BSOD did not come ??? Until the occuremce on the 12th, I used Chrome most of the time. I switched from Firefox because of its problems with Adobe Flash and have not been able to get around that yet. I prefer Firefox .

    I would post the mindump on Skydrive but I'm not sure if it contains any persoanl info so do not know what to do with the sharing of it. I already asked tihe Support Engr but has not responded to my replies yet ?? Maybe the Support Engr is out. Maybe you can tell me what I select for sharing. It will be a learning experience, Skydrive, as I have never used it before.

  4. EDWARD AHO replied on January 13, 2013: » The stack address can often give a clue as to what is actually causing the system file to bsod if the file listed in the stack is different than the initial file listed in the minidump. However, in the minidump posted here by the OP the files are the same. Since win32k.sys is used by multiple programs on your computer but, only bsod's when using (Exiting) Chrome I believe it safe to say Chrome is the issue. Uninstall and re-install. If it is not Chrome alone it could be a conflict between Chrome and another program which could prove nearly impossible to locate. A clean boot may be a possibility in locating the conflict.

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