DAVID GARCIA asked on March 6, 2013. Status: Answered & Closed.
BCCode 1000007e Blue Screen Of Death
» I got BCCode 1000007e 3 days since the shutdown (!) (Shut-down) a BS. This is nearly 20 seconds, then the system reboots and I can normally "shut-down" button.
This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver section of the troubleshooter use my generic methods in the next message and then return to the troubleshooter if needed.
Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.
When you get to the driver and memory sections of the troubleshooter, update drivers and test memory and then refer back to the troubleshooter if needed. If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added.
If your system is infected by Trojans, such as Trojan:Win32/Pikboclick.B, you may also have a Blue screen of death. To remove this BSOD and the affect on the associated dll files, you can use DLL Suite, which has a built-in feature of fixing BSOD and virus infection.
STUART KEELER replied on March 12, 2013
- SCOTT EDWARDS replied on March 6, 2013: » Run BlueScreenView to check for CAUSE and other informatin and check with MyEventViewer at the time of the BlueScreens.
A crash is shown while running Acronis (mediabuilder.exe) with GDI32.dll listed as the fault. That module is part of Windows and was probably in turn affected by something else.
- DAVID GARCIA replied on March 6, 2013: » My second extern disc wasn't running - since I mostly use that one for backups-turned it on, and with shutting down here came the next BSOD.
Now, since it was the same notification as above - I figure now, maybe still the Nonstop BU from Acronis is the problem-.... cause this backup saves its data on this second disc.
- KELLY OHALLORAN replied on March 7, 2013: » Sounds like the drive (and connecting hardware) and/or Acronis might be a problem.
Stop the backup and remove the drive for a while
- YAKOV BERLIN replied on March 8, 2013: » Offset 21593 in snapman.sys trying to call a bad memory address. The instruction pointer is messed up, and this causes the unhandled access violation that winds up bugchecking the system. It seems likely that snapman.sys is at fault, so it would seem wise to uninstall or update the Acronis software you have installed.
- DAVID GARCIA replied on March 11, 2013: » I've deinstalled and reinstalled Acronis and it must have been some mistake by "using" the NSBU. I decided rather to use the "One-klick" backup now, and everything works fine.
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